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Frequently Asked Questions

Do I need to wait at home for a technician?

For ADSL2+/VDSL no you don't need to be home. We ask that you leave your router turned on so we can test the line and ensure you're up and running.

For UFB we ask that you be home for the day of your installation. Local Fibre Company technicians will need to gain access to your home to install the Optical Network Terminal.

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