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Frequently Asked Questions

Problem accessing certain sites

Follow these steps if you're having trouble accessing certain sites.

1. Visit Down for EveryOne or Just Me? and type the name of the website into the box (e.g. facebook.com).

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2. Click "or just me?". If the site has been reported as being down then wait and try again later.
3. If the site is up then try accessing the same website using a different browser like Internet Explorer or Firefox.
4. Try accessing the same website using a different PC or another smartphone (ensure the network is connected to Wifi, not 3G/4G)
5. Open a support ticket via support form.

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