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Frequently Asked Questions

Slow connection and speed issues

Follow these steps if your connection seems to be really slow i.e. it's taking much longer than expected to download pages or files.

1) Check if the speed issue is limited to certain websites. Visit different sites and see if other sites are working. If a specific site is slow then it is likely the issue is limited to that site. Wait 30 minutes and try again.

2) Check that you are within the internal wireless range.

3) Check if the speed issue is limited to wireless devices.

4) Check if the broadband is heavily used. If there are other people in your household, check they're not downloading or uploading large files.

5) Restart your router. Turn off the router for 10 seconds and turn it back on. Wait 5 minutes and try again.

6) Open a support ticket via support form.

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