Guest User | Sign In

Frequently Asked Questions

No connection - full outage

Follow these steps if your connection disconnected i.e. not working at all.

1) Check if the outage is limited to certain websites. Visit different sites and see if other sites are working. If a specific site cannot be reached then it is likely the issue is limited to that site. Wait 30 minutes and try again.

2) Check that you are within the internal wireless range and also if the outage is limited to wireless devices. If only wireless devices are affected then restart your router. If the problem persist after the reboot then the router needs to be checked. If the router is supplied by Worldnet then please open a support ticket via support form. Otherwise contact your router supplier.

3) Check the lights on the router

DSL/WAN light - Should be solid green.
Internet/Broadband light - Should be green and flickering if the connection is in use.

If the lights aren't solid green then please open a support ticket via support form.

4) Check if the router is faulty. If you have access to another modem/router, swap and see if the problem persists.

5) Open a support ticket via support form.

Please Wait!

Please wait... it will take a second!