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Frequently Asked Questions

What is Wiring Maintenance and what does it cover?

Wiring Maintenance is an optional service that covers the cost of on-site repairs (labour and parts) to faulty internal wiring (and general wear and tear) up to and including the Jack Point at a Residential or Business premises. This includes fixing most faults in the telephone sockets and wiring inside the premise.


WIRING MAINTENANCE COVERS

  • The cost of on-site repairs (labour and parts) to faulty internal wiring (from general wear and tear) up to and including the Jack Point at the your premises.
  • Internal wiring and sockets include Copper Wiring, Ethernet Cabling and RJ45 Sockets
  • A Splitter becoming faulty after install
  • Lines that are hard wired into the wall that become faulty. You will need to provide a new phone for the new Jack Point
  • Service faults caused by faulty internal wiring:
  • Noise on the line (static or crackly) cross line
  • Inability to call out (no dial tone) or your line can't be called
  • Frequent disconnections to your Broadband service or loss of Broadband connection


WIRING MAINTENANCE DOESN'T COVER

  • Cables which connect devices such as your modems and computer
  • Changes not fault related
  • Repairs to wiring or sockets that have not been installed to NZ specifications
  • External cabling between your home and another building on your property
  • Residential customers with wiring damage caused by natural disasters. Covered by insurance policies
  • Repairing damage caused by building alterations, refurbishments or vandalism
  • Faults proven to be a result of a customer's home equipment such as handset, DSL filters, patch cords or broadband modem
  • Upgrades to old home wiring including where ADSL signals cause interference to the customer's radio and any upgrades required for fibre or other technology suitability
  • Set-up of any new connection and wiring
  • The purchase and installation of a splitter
  • The upgrade or replacement of a hard wired Jack Point
  • Broadband performance issues are not covered under this product.

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