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Frequently Asked Questions

What's included in your free standard connection?

Our standard connection does not generally require a home visit. Most connections will be straightforward and won't require a home visit to get connected. However, if you need a technician to come to your place for wiring, it won't be included in your free connection.

There are a few reasons why you may need a tech to visit:
- if you're in a brand new home or an old home with corrded wiring
- plan to use the service with monitored alarms, medical alerts, eftpos and any other health or security related services

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