Frequently Asked Questions

Click on the category to browse FAQs.

01. Vulnerable Customers (1)
Vulnerable Customers - Calling 111 Code

Vulnerable Customers - calling 111 code
02. Before Joining Worldnet (10)
Check WorldNet Product Details before joining

0. WorldNet Office

1. Service (Fibre / FWA) Availability

2. Local Fibre Companies(LFCs) - Chorus / Enable / TFF / North Power

3. No Joining Fees

4. No CG-NAT
03. Accounts (9)
Billing / payment / Change Plan / Move of Address / Cancellation

0. WorldNet Account

1. Billing

2. Pay Bill

3. Surcharges for Credit Card

4. Change Plan
04. Provisioning (1)
New connection, move address, number porting etc.

Consent Form
05. Guide Books (24)
Service-Specific Guide Books: Broadband, VoIP, VPBX, Webhosting, and Email services

Router Setup Guide (Method-1 Using PC): D-Link R15

Router Setup Guide (Method-1 Using PC): TP-Link AX1500

Router Setup Guide (Method-1 Using PC): TP-Link AX55 Pro

Router Setup Guide (Method-2 Using Mobile App): TP-Link AX1500

Router Setup Guide (Using Mobile App): TP-Link Deco M5
06. Troubleshooting (10)
The process of identifying, diagnosing, and resolving issues within IT systems, services, or networks

Check or configure the network settings on a laptop or PC to be untagged

Confirmation Checklist for Hyperfibre Speed Issue

Instructions to Check NIC Configuration and Status

Intermittent internet connectivity

Isolation Test
07. Useful Tips (15)
Useful Tips

Bouncing Email Resolution - How to Get Full Email Headers

Checklist for Buying a 4G Wireless Broadband Router

Checklist for Hyperfibre Service: ONT + Router + End Device

Costs for Relocating a Fibre Box (ONT) or Fibre Cable

Find the Perfect Internet Plan for Your Needs

Frequently Asked Questions

01. Vulnerable Customers (1) Vulnerable Customers - Calling 111 Code

02. Before Joining Worldnet (10) Check WorldNet Product Details before joining

03. Accounts (9) Billing / payment / Change Plan / Move of Address / Cancellation

04. Provisioning (1) New connection, move address, number porting etc.

05. Guide Books (24) Service-Specific Guide Books: Broadband, VoIP, VPBX, Webhosting, and Email services

06. Troubleshooting (10) The process of identifying, diagnosing, and resolving issues within IT systems, services, or networks

07. Useful Tips (15) Useful Tips

Please Wait!

01. Vulnerable Customers (1)
Vulnerable Customers - Calling 111 Code

02. Before Joining Worldnet (10)
Check WorldNet Product Details before joining

03. Accounts (9)
Billing / payment / Change Plan / Move of Address / Cancellation

04. Provisioning (1)
New connection, move address, number porting etc.

05. Guide Books (24)
Service-Specific Guide Books: Broadband, VoIP, VPBX, Webhosting, and Email services

06. Troubleshooting (10)
The process of identifying, diagnosing, and resolving issues within IT systems, services, or networks

07. Useful Tips (15)
Useful Tips