WorldNet Knowledgebase

| Isolation test?

The isolation test is a diagnostic process to help identify internet connection issues by isolating your connection from additional network devices like routers or switches. 

This helps us determine if any issues are related to our network or equipment within your setup.

| Steps for the Isolation test

Step 1: Direct connection

• Connect your device directly to the ONT using an Ethernet cable (Cat5e or higher). 
• Do not use your router.
• Active port: If unsure, contact us to confirm the active port (usually LAN/GE 1, 2 or 10G).
• For Hyperfibre, Use a device with a 2.5GbE or higher Ethernet port for best performance.
• Make sure Wi-Fi is turned off on your device.

Step 2: Testing

1. Use the Speedtest App (recommended): Use the Speed test app on your PC/laptop instead of a browser. This avoids browser-related limitations and provides more accurate results.
2. Download Speedtest by Ookla:
   • Open the Microsoft Store from the Start menu.
   • Search for Speedtest by Ookla, download, and open it.
3. Run the Speed Test:
   • Select the server [Feenix Communication Limited].
   • Click “Go” to start the test.

Step 3: Send your results

• Photos: Take at least one photo of your setup (Step 1).
• Screenshots: Capture the test result (you may include multiple screenshots if needed).

Before testing, please ensure:

There are no manual configurations on your Ethernet adapter. Follow these steps to check:

1. Press Windows + R to open the Run dialog.
2. Type ncpa.cpl and hit Enter.
3. Right-click your network adapter and select Properties.
4. Double-click Internet Protocol Version 4 (TCP/IPv4).
5. In the General tab, ensure both options are selected:
   • Obtain an IP address automatically
   • Obtain DNS server address automatically