WorldNet Knowledgebase

| Isolation Test?

The isolation test is a diagnostic process to help identify internet connection issues by isolating your connection from additional network devices like routers or switches. This helps us determine if any issues are related to our network or equipment within your setup.

| Steps for the Isolation Test

1. Direct Connection:

• Connect your PC/laptop directly to the active port on the ONT using a CAT 5e or higher Ethernet cable.
• Note for Fibre Service: Confirm with us to check the active port (typically LAN/GE 1 or 2).
• Note for Hyperfibre Service: Use a device with a 2.5G Ethernet port or higher for optimal performance, and connect to the 10G active port on the ONT using a CAT 6 or higher Ethernet cable.

2. Testing:

1. Use the Speedtest App: Open the Speedtest app on your PC/laptop instead of a browser. This avoids browser-related limitations and provides more accurate results.
2. Download Speedtest by Ookla:
   • Click the Windows icon and type store.
   • Search for Speedtest by Ookla, download, and open it.
3. Run the Speed Test:
   • Select the server [Feenix Communication Limited].
   • Click Go to start the test.
4. Share Your Results:
   • Take a screenshot of the result and send it to us for further assistance.

Before testing, please ensure:

There are no manual configurations on your Ethernet adapter. Follow these steps to check:

1. Press Windows + R to open the Run dialog.
2. Type ncpa.cpl and hit Enter.
3. Right-click your network adapter and select Properties.
4. Double-click Internet Protocol Version 4 (TCP/IPv4).
5. In the General tab, ensure both options are selected:
   • Obtain an IP address automatically
   • Obtain DNS server address automatically