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General enquiries / Leaving Worldnet
General enquiries / Moving house
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Joining Worldnet / None of the above
General enquiries / None of the above
Accounts / Other issues
Problems with my broadband / Other issues
Accounts / Password change
Joining Worldnet / Problem singing up
Problems with my broadband
Problems with my broadband / Regular drop-outs
Problems with my broadband / Slow connection
Joining Worldnet / Special offers
Problems with my broadband / Wi-Fi issues
Click on the category to browse FAQs.
Billing & payment
Are there any credit card surcharges?
How do I pay my bill?
I'd like to upgrade my plan, how can I do it?
I'm moving. What do I need to do?
What are the rates for special numbers?
Configuration guides (12)
UFB, xDSL and VoIP hardware step-by-step instructions
Setup guide - [WorldNet ADSL] Megapass Router
Setup guide - [WorldNet ADSL] TP-Link TL-W8960N Router
Setup guide - [WorldNet UFB] ASUS RT-N66U
Setup guide - [WorldNet UFB] Speedefy K4
Setup guide - [WorldNet UFB] Tenda AC10
Email setup guides (3)
Instructions for email setup on your phone
Email setup guide - Galaxy
Email setup guide - iPhone
General information for email setup
Broadband connection and speed issues
How do I test my internet speed?
No connection - full outage
No connection - getting connected for the first time
Problem accessing certain sites
General questions (6)
Frequently asked questions
Are there jobs @ Worldnet?
How do I update my contact details?
Vulnerable Customers - calling 111 code
What are Worldnet's DNS addresses?
What are Worldnet's helpdesk hours?
Joining Worldnet (14)
Common questions asked before joining Worldnet
Can I keep my home phone number?
Do I get a Public IP address?
Do I need to tell my current ISP I'm switching?
Do I need to wait at home for a technician?
Do unlimited plans really have no data cap?
My Account / E-Bill (6)
Manage billing, payment, data&voice usage
How do I access My Account?
How do I change My Account password?
How do I check my usage?
Is my credit card information secure?
What if I've forgotten My Account password?
Ultra Fast Broadband (6)
UFB related questions
How fast is UFB?
How long will it take for UFB to get installed?
I currently have UFB with another ISP. Can I switch to Worldnet?
What is UFB?
What router do I need to buy?
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