Frequently Asked Questions

Click on the category to browse FAQs.

Accounts (8) Billing & payment

Are there any credit card surcharges?

How do I pay my bill?

I'd like to upgrade my plan, how can I do it?

I'm moving. What do I need to do?

What are the rates for special numbers?
Configuration guides (12) UFB, xDSL and VoIP hardware step-by-step instructions

Setup guide - [WorldNet ADSL] Megapass Router

Setup guide - [WorldNet ADSL] TP-Link TL-W8960N Router

Setup guide - [WorldNet UFB] ASUS RT-N66U

Setup guide - [WorldNet UFB] Speedefy K4

Setup guide - [WorldNet UFB] Tenda AC10
Email setup guides (3) Instructions for email setup on your phone

Email setup guide - Galaxy

Email setup guide - iPhone

General information for email setup
Faults (6) Broadband connection and speed issues

How do I test my internet speed?

Intermittent drop-outs

No connection - full outage

No connection - getting connected for the first time

Problem accessing certain sites
General questions (6) Frequently asked questions

Are there jobs @ Worldnet?

How do I update my contact details?

Vulnerable Customers - calling 111 code

What are Worldnet's DNS addresses?

What are Worldnet's helpdesk hours?
Joining Worldnet (14) Common questions asked before joining Worldnet

Can I keep my home phone number?

Do I get a Public IP address?

Do I need to tell my current ISP I'm switching?

Do I need to wait at home for a technician?

Do unlimited plans really have no data cap?
My Account / E-Bill (6) Manage billing, payment, data&voice usage

How do I access My Account?

How do I change My Account password?

How do I check my usage?

Is my credit card information secure?

What if I've forgotten My Account password?
Ultra Fast Broadband (6) UFB related questions

How fast is UFB?

How long will it take for UFB to get installed?

I currently have UFB with another ISP. Can I switch to Worldnet?

What is UFB?

What router do I need to buy?

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