WorldNet Knowledgebase

| Confirmation Checklist for Hyperfibre Speed Issue

1. Direct Connection to ONT (10G Port)
   • Have you connected your PC/laptop directly to the ONT port (10G)?
     Note: Please ensure your device has a 2.5/5/10GbE Network Adapter. Avoid using your router for this connection.
2. Use of CAT 6 or Higher Ethernet Cable
   • Are you using a CAT 6 cable or higher for this connection?
     Note: CAT 6 cables support speeds up to 10Gbps. Lower category cables, like CAT 5e (1Gbps) or CAT 5 (100Mbps), may limit your speed.
3. Speedtest App Execution
   • Did you open the Speedtest app on your PC/laptop?
     • Click the Windows icon and type "store."
     • Search for "Speedtest by Ookla" and open the app.
     • Select the server Feenix Communication Limited and click Go.
4. Screenshot Submission
   • Have you taken a screenshot of your Speedtest results and sent it to us?