WorldNet Knowledgebase

This is the general process for broadband services.

Submit Online Application -> Payment -> Place order service -> Enjoy WorldNet Service

1. Submit Online Application
   You need to submit a new sign-up form through our website. The new sign-up form includes the service you want, the address where you will receive the service, as well as your basic information and payment details.
2. Payment
   After submitting the application, on the next business day, you will receive your WorldNet account information, invoice, and payment-related details from WorldNet. The invoice will include the service cost for one month and any additional one-off charges. The first payment can be made via credit card or bank deposit. For credit card payments, it may take the same day or up to one business day to update. Other payment methods, excluding credit cards, may take about 2-3 business days.
3. Place Order
   After confirming your payment, the WorldNet Provisioning Team will place an order for the service at the address you provided. If you specified an installation date for Fibre as "as soon as possible," it typically takes about 1-2 business days. However, additional network work or consent confirmation may delay this based on the location. For Hyperfibre, there is an additional process for the Hyperfibre ONT upgrade, which usually requires an installation period of about 3-4 weeks.
4. Order Complete
   Once the order is complete, you should be able to use WorldNet services immediately. If the service is not working despite the order being completed, please contact our Support Team.