Intermittent internet connectivity
1. Check Physical Connections
- Router & Modem: Ensure all cables are securely connected, especially power and Ethernet cables.
- Wi-Fi Signals: If you're on Wi-Fi, make sure you’re within a reasonable range of the router.
- Power Cycle: Unplug your modem and router for about 30 seconds, then plug them back in.
2. Examine Device-Specific Issues
- Device Connection: Confirm if the issue affects one device or multiple devices.
- Reboot Devices: Restart the device(s) experiencing the issue.
- Network Settings: Forget the Wi-Fi network on your device and reconnect. This can often refresh the connection.
3. Run Basic Network Diagnostics
- Ping Test: Open Command Prompt or Terminal and type
ping google.com -t. If you see "Request timed out," it may indicate a connectivity issue. - Network Troubleshooter: On Windows, go to Settings > Network & Internet > Status > Network troubleshooter.
- Check for IP Conflicts: If using multiple devices, ensure each device has a unique IP address.
4. Inspect Router and Modem(ONT)
- Firmware Update: Log into your router's admin panel and check for firmware updates.
- Channel Interference: Use a Wi-Fi analyzer app to detect if multiple networks are on the same channel and switch to a less crowded one.
- Change Frequency Band: If you have a dual-band router, try switching from 2.4GHz to 5GHz or vice versa.
5. Check for ISP Issues
- Outage Reports: Contact your ISP or check their website for reported outages in your area.
- Speed Test: Run a speed test (e.g., Speedtest.net) to check if you’re getting the speed you're paying for.
- Data Caps: Confirm with your ISP if you’re nearing any data limits that could affect connectivity.
6. Reduce Network Load
- Limit Devices: Disconnect devices not in use from the network.
- Bandwidth Usage: Pause any large downloads, streaming, or gaming to see if that improves connectivity.
- Quality of Service (QoS): In your router’s settings, enable QoS to prioritize certain types of traffic, like video calls or gaming.
7. Advanced Troubleshooting
- DNS Settings: Try switching to a public DNS like Google (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1).
- Factory Reset: If issues persist, consider resetting your router/modem to factory settings (you’ll need to reconfigure settings afterward).
- Check for External Interference: Microwave ovens, cordless phones, and baby monitors can interfere with Wi-Fi signals. Try moving the router away from these devices.
8. Contact Us
- If the problem continues, contact us with detailed information on your troubleshooting steps. They may be able to diagnose external issues or send a technician for further investigation.