WorldNet Knowledgebase

Windows PC

1. Open Network Settings:

- Right-click the network icon in the taskbar (bottom right) and select "Open Network & Internet settings."

2. Click on "Advanced networking settings"

3. Select Ethernet or Wi-Fi Adapter (e.g. Ethernet):

- If you're using a wired connection, click on Ethernet.

- If you're using Wi-Fi, click on Wi-Fi.

4. Click on "Edit" under the "More adapter options" section.

5. Disable VLAN Tagging:

- Click "Configure" next to the network adapter.

- Go to the "Advanced" tab, and then look for any option related to "VLAN ID" or "Priority and VLAN" and ensure it is disabled or set to 0 (which means untagged).

6. Apply Settings:

- Click OK to save changes and restart your connection.

macOS Laptop

1. Open System Preferences:
   • Click on the Apple logo in the top left corner, then select System Preferences.
2. Go to Network Settings:
   • Click on "Network."
3. Select the Network Interface:
   • If you're using Ethernet, select Ethernet.
   • If you're using Wi-Fi, select Wi-Fi.
4. Check VLAN Tagging:
   • Click "Advanced."
   • Go to the Hardware tab and make sure that "Configure VLAN" or "VLAN tagging" is either disabled or set to none.
5. Apply Changes:
   • Click OK and then Apply to save the settings.