WorldNet Knowledgebase

| Remote Support Tool: Rustdesk

Step-1. Download a file from an official website

- Link: https://rustdesk.com/

Note: Clicking the "Download" button will open a new page on GitHub (github.com) to download the latest version of the file.

- If you're using Windows, click the "EXE" link to download the file.

- If you're using macOS, click the "Download" link to get the file.

Step-2. Execute the download file

Note: The file version may vary depending on when you download it. There's no need to install it – it's a standalone executable file.

Step-3. When you're ready for remote support, please give us a call and provide your ID and one-time password.

Step-4. Accept Remote Access

Note: When our support team attempts to access your device via the software, a pop-up message will appear. Please click the "Accept" button to allow access.