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| The facts on broadband speed and performance (Chorus)

                                                                                                                Updated 24 June 2025

▶ Broadband speeds are often advertised as “fast” or “super-fast”, but broadband performance varies depending on:

• The technology used to deliver the broadband service 
• The network connection
• Your WiFi or in-home/in-office network and devices/equipment you use
• Peak usage and congestion

Chorus notes that achieving full advertised speed requires all parts of the connection to work perfectly together.

▶ According to the Measuring Broadband New Zealand (MBNZ) report:

Fibre Max plans typically achieve

• 81% of tests achieved over 900 Mbps during Non-peak hours
• 78% achieved over 900 Mbps during Peak hours

Fibre 300† plans reach

• 88% of tests achieved speeds above 300 Mbps during Non-peak hours
• 87% achieved above 300 Mbps during Peak hour
  

_{† Chorus has recently completed the Big Fibre Boost for Home Fibre Starter 100 and Home Fibre 500. The speeds shown here reflect the updated design of these plans post-Big Fibre Boost, based on our internal testing. By September 2025, we expect the Commission to have published its most recent MBNZ report which will reflect boosted speeds.}

This means full (maximum) speeds are not guaranteed at all times, especially during busy periods.

▶ Fibre plans generally deliver the best and most consistent performance, but users can still expect around 78–88% of maximum advertised speeds in real-world conditions.

▶ References

The facts on broadband speed and performance: 
https://www.chorus.co.nz/get-better-internet/facts-on-broadband-speed-and-performance

Measuring Broadband New Zealand (MBNZ) report: 
https://comcom.govt.nz/__data/assets/pdf_file/0038/363899/Measuring-Broadband-New-Zealand-Report-22-December-2024.pdf