WorldNet Knowledgebase
4. Change Plan
If you wish to change your plan, please contact us via ticket, email, or phone, and we will assist you with the process.
- help@worldnet.co.nz
- 0800 89 1001
Generally, there are no additional fees for changing your plan. However, if additional network work is required for services such as Hyperfibre or 4G Wireless, charges may apply.
The service change date is the first of the following month. Please note that if you select a specific date for the change, the invoice details may vary accordingly.
For example, if you have already paid for the current plan, Fibre 300, from August 1 to August 31, and you change to Fibre Max on August 15, the cost for Fibre 300 from August 16 to August 31 will be credited. The next invoice will then charge for the Fibre Max service from August 15 to September 30.
For more detailed information about your invoices, please visit https://ebill.worldnet.co.nz/